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STARTRADER has no evidence to deduct $5,243 in profits
Fernando
Mar 30, 2026

Amount $5,243

Processing
CONTENT I traded spot gold (XAUUSD) in my STARTRADER account 24702187. On Friday, March 21, 2026, I manually opened both long and short positions to hedge. I closed the long position 10 seconds before the market closed on Saturday morning, keeping the short position open. After the market opened on Monday, I profited $5243 due to a natural gap up in gold prices. On March 24, STARTRADER suddenly sent an email accusing me of engaging in "suspicious and high-risk trading activities," citing the Client Agreement and claiming that I used excessive leverage to exploit price differences before the market closed, unilaterally deducting all profits of $5,243, leaving only my principal of $750. They also adjusted the leverage to 1:100 and removed negative balance protection. I sent a formal written complaint email on March 25, requesting STARTRADER to provide the specific ID, time, and system logs of the illegal transaction. How can I prove that my manual locking of positions combined with normal risk management closing constitutes "deliberate exploitation of price differences"? STARTRADER only replied with a template email, telling me to refer to previous notifications, without providing any specific evidence or explaining who was responsible for handling the matter, and completely failing to provide a substantive response within 48 hours as required by their Complaints Handling Policy. My initial funds were deposited via cryptocurrency, and I have successfully withdrawn the full amount of $750 to my wallet (with a TXID record), proving that I had no malicious intent. STARTRADER's practices are highly unreasonable: STARTRADER itself allows hedging/locking positions. All my trades were executed manually and normally, entirely within the platform's rules. Deducting profits unilaterally without providing any substantial evidence constitutes an unfair contract term and a breach of contract. I demand that STARTRADER immediately restore the $5,243 profit and withdraw it through the original cryptocurrency channel. If they insist on deducting it, they must provide sufficient and convincing concrete evidence (transaction ID, system logs, etc.). Otherwise, I will escalate the matter further to the Financial Commission, the SVG FSA, and continue to expose it on various media platforms.
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FXCG is refusing to allow withdrawals of profits without reason
Enzo
Mar 25, 2026

Amount $1,200

Processing
CONTENT FXCG is refusing to let me withdraw my funds for no apparent reason. My withdrawal request has been submitted for over three business days and is still not being processed. I have not received a reply to my emails and they are not taking any action. I first submitted a withdrawal request of $200 on March 12, 2026, and then submitted two more withdrawal requests of $400 and $600 on March 13, 2026. At that time, my account equity was over $2,000, which completely covered the requested withdrawal amount. However, FXCG has not processed my request and it remains in a "processing" status. I contacted customer service, but received only perfunctory replies and no response to emails sent over two business days. On March 16, 2026, I incurred a loss on a trade, with a floating loss of around 1000. At this point, my net worth did not cover the entire withdrawal amount. I withdrew in batches, so why are my withdrawal requests of $200 and $400 not being processed? Afterwards, I made profits and my net worth reached 2000, but these three withdrawal requests still weren't being processed and remained in the "processing" status. Frustrated, I had to cancel the first three withdrawal requests and submit a new withdrawal request of $500. My current net worth is over $2100, but the platform still hasn't responded or processed it. Do you only allow withdrawals if you're profitable? Do you only respond when a client has lost everything and their net worth can't cover the withdrawal amount? For such a rogue broker, an ordinary trader is truly powerless and can only advise everyone to stay away. FXCG replied that all positions held for less than five minutes were considered "scalping" orders and would freeze over 700 USDT of mine. I accept being accused of scalping if my positions were held for less than a minute, but why don't you say the positions must be held for more than a day? They promised to approve my withdrawal of 300 USDT first, but two days have passed and they still haven't processed it or replied to my emails. Who would willingly wait four or five days to withdraw their funds? FXCG's account manager continues to give perfunctory replies, just like customer service. What kind of help is such an account manager to a client? Please avoid falling into this trap; I truly regret it. This is a rogue broker!
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I made a profit of $2152.4 at Ultima Markets but didn't receive it
zhang
Mar 24, 2026

Amount $2,152.4

Processing
CONTENT I opened an account on Ultima Markets on March 19, 2026, MT4 account number: 23262166. I deposited funds and started trading, using the account as a stop-loss and placing large orders. After depositing $1,000 and making a profit of $2,152.4, I submitted a withdrawal request, which was rejected, although it showed that the funds had already been deducted. After a phone call with the account manager, it was stated that the client was engaging in illegal hedging transactions on two platforms, so the withdrawal would not be allowed. The email only stated that it was a notification from the market liquidity provider (LP) that there were illegal transactions, but it did not specify the trading strategy or method. The account manager and his supervisor insisted that the client was engaging in hedging transactions on two platforms. After negotiating with Ultima Markets, I requested them to provide the data and information from the (LP) notification to prove that I was hedging on two platforms, but they refused to provide such proof. They then called the client and said that I had been flagged by another broker, so they wouldn't allow withdrawals this time. They stopped answering calls and messages, and my trading account is currently showing as invalid, with all trading records cleared. I also cannot log in to the CRM backend. In summary: 1. Ultima Markets does not provide clients with evidence of illegal operations. 2. Ultima Markets does not provide clients with evidence that they have been flagged for hedging transactions by other platforms. 3. Ultima Markets' UK FCA and South African FSCA regulators are not addressing this issue. 4. The platform does not want to resolve this problem. 5. I strongly suspect that the Ultima Markets trading platform does not place market orders, therefore it cannot provide clients with evidence of illegal operations; clients bear the losses themselves, and profits are not withdrawable along with the principal; clients are only allowed to incur losses, not profits.
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Complaint against worldtradex.io- misguide me and lost my money INR 46750, please intervene in this case to get back my amount
Jayarajan
India
Mar 22, 2026

Amount $497.77

Processing
CONTENT I am a retired Police person from Kannur, Kerala, INDIA. Last year in 23rd June 2025 I was watching a vedio in Times of India news, regarding AI QUANTOM and I was searching that.In that vedio it was mentioning that if any person deposited an amount of INR 21000/- in Al quantum he will get INR 13 lakh within two years. And also was saying if you send your name and phone number an executive will call you and guide you. I send my Name and mobile number. At the moment a call came into my phone.that was a man named Sanchitsha@worldtradex.email. He told me that he is from AI QUANTOM, and asked my details. At last he said me to deposit INR 25000/-. Then I asked him why you are demanding this much amount, in that vedio, it is telling INR 21000/- only. Then he said the deposit should be USD and it must be a minimum of USD 250. Then I told him Iam not interested in this deposit and I am withdrawing. But he was not ready to leave me. Repeatedly called he put me in this trap.I send INR 21750/- through an account holder of SBI, named Abhinivesh, of Mettupalayam thru Google pay. Next day he called and said me to send screenshot of my pan,and Aadhar card. That time he said me that he deposited the amount in www.worldtradex.io. I was not aware of this worldtradex and the trading. So I told him to send back my deposit. But he didn't accept my request. That time onwards I send many emails to him and to the Dispute department of worldtradex.io, to get back my money.Instead of giving back my deposit, the Dispute department deputed a lady named Tanvi advani, and they told me that she will help me to get back my deposit amount. She called me and said that "I will help you to get back your money with in two months. But for that you have to start the trading. I said her that I have not know anything regarding trading. Then she send me an authorisation form, to open my account to do trading for me,and told me to signed it and send back. During the phone conversation with she,I thought, she would be honest and trustworthy. I send back the signed form. After one week she called and told that your deposited amount is very low volume, and to make the trading profitfull,you should have to deposit some more amount.I said it is not possible, because I don't know anything about trading, and I'm trying to capture my already deposited amount,instead of that I couldn't deposit more. Then she told that if this is your decision then I can't give you a guarantee for your deposited amount. Again I told her to stop the trading she doing for me, and give back my deposited money,and told her,only this you want to do for me.She said it is not possible because once deposited amount has to complete a volume in trading then only you can withdraw the amount. To achieve that level you have to deposit some more amount. I fixed that again I am trapped. Again I deposited INR 25000/-. She said now it is OK, don't worry, within six months this full amount which you deposited here, with profit I will send to your account. Every day I was in touch with my account. After 45 days on17.10.2025 my account reached a total of Usd 1747, then I called her and asked for a withdrawal from my account. She agreed and send me an account transfer form, to be signed and send back for the withdrawal. On the same day my account total has decreased to usd 1073.I felt a doubt and asked her about this. She answered "trading is like this". And after this incident upto 10.12.2025 She doesn't told anything about the withdrawal. I continuesly called and talked for the withdrawal but every time She told some excuses and didn't did anything to get the withdrawal amount to me. On 08.01.2026 I again asked her regarding the withdrawal, that moment also USD 1245 was there in my account. But she told "the trading is in loss, and your requested amount will not get you.I felt very sad and disappointed. Then I told her to stop trading for me and give back the balance amount now in the account to me.She said that the balance now in the account also will not get you, that amount would be the charges of the company, because the company allowed their platform to you to do trading. I have not requested the worldtradex.io, to give me their platform for trading. When I knew the truth in the very beginning, which my amount is there with the worldtradex.io, from that time onwards I begging them to give back my money. Nobody heard my request and by fixing Tanvi advani as my finance manager she and the company kidnapped all my money. Sir, God promise I mistakenly entered into the worldtradex.io trading field. I have lost INR 46750/ from my pension amount.Hence I humbly requesting you to please intervene in this case and help me to get back my money INR 46750/- from this fraud trading company. I herewith submitting the money transferred details and my account details of that day when I requested for the withdrawal and the final day. If you want any other details Iam ready to send I have already been sent email to the Dispute department regarding this, but they also said me a comment "this is the trading". Please help me sir.
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